The process

This is what an institution is actually buying, and it is the part most often designed last.

7 notes

The Review Step

The part of the system that is actually being bought, usually under-designed and under-resourced, and where fairness is won or lost.

Procedure

Who Decides and On What

The chain from flag to finding has several steps and several people. Naming them, and what each may conclude, is most of what makes a programme defensible.

Procedure

The Appeal

The part of the system that determines whether an error can be corrected, and the part most often designed last.

Procedure

What the Student Is Told

Notice, wording and timing. The cheapest part of the whole programme and the one that most affects how it is experienced.

Procedure

Evidence Standards

What proctoring output can and cannot support, expressed as a hierarchy a panel can apply consistently.

Reference

Records and Retention

Recordings of students' homes, held by a supplier, for a period nobody decided. What to keep, for how long, and who can reach it.

Procedure

When the System Is Wrong

Failures happen at scale and in public. What to do in the first week, and what distinguishes institutions that recover from ones that do not.

Procedure